Shipping Policy

Last Updated: September 01, 2024

General Information

All orders placed on FleaTickWorm.com are subject to product availability and will be shipped according to our shipping terms. If we are unable to process your order due to unforeseen stock shortages or other complications, we will notify you directly through the contact information provided at checkout.

Dispatch Time

Orders are usually dispatched within 1-2 business days after the receipt of payment. During peak periods or due to exceptional circumstances, dispatch times may be extended. If the dispatch of your order is delayed, we will inform you accordingly.

Shipping Time and Delivery Estimates

Standard Shipping: Orders are typically delivered 4-12 days after dispatch (6-14 days from order confirmation). 

DHL Worldwide Express: Orders are typically delivered 2-4 days after dispatch (3-5 days from order confirmation). 

Please note that these are estimated times only and actual delivery times may vary based on location, logistics, and other factors beyond our control. FleaTickWorm.com makes every effort to deliver your products within the estimated timeframes, however, we do not guarantee that orders will be delivered within the specified time.

Shipping Costs

Shipping costs for your order will be calculated and displayed at checkout. These costs may vary based on the weight of the package, the shipping method selected, and your location.

Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has been fulfilled, which will contain your tracking number(s). The tracking number will be active within 24 hours. You can track the status of your shipment through the link provided in the email or directly on our shipping provider’s website.

International Shipping

We are proud to ship to a wide range of locations! Simply enter your address at checkout, and if you can proceed with your order, that means we ship to your location.

Customs, Duties, and Taxes

FleaTickWorm.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Please take photos of the damaged product and contact Customer Service with your order number. Returns or refunds will be assessed on a case by case basis as per our Returns Policy. FleaTickWorm.com is not liable for any products damaged or lost during shipping. If you received a damaged order, please contact the shipment carrier to file a claim and save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return Policy provides detailed information about options and procedures for returning your order. Please refer to our Returns Policy for further instructions on how returns are handled.

This Shipping Policy is subject to changes and updates which will be posted on our website. For any questions or clarifications, please contact our customer service.